긱경제(gig economy)는 기업이 임시로 사람을 구해서 일을 맡기는 경제방식으로 노동자로서는 어디엔가 고용되어 있다기 보다는 수요가 있을 때마다 일시적으로 일하는 형태이다. 미국의 Lfty나 Uber 등 차량공유서비스를 제공하는 기업들이 대표적인 긱경제 기업들이다. 그런데, 최저임금이나 건강보험 및 퇴직연금 등은 모두 정규직 노동자들을 위한 제도이므로 긱경제의 기간제 노동자들은 소외되어 있는 상태이다.

한편, 2017년 기준 미국의 전체 근로자 중 1/3 이상인 5천7백만명이 이 긱경제에 종사하고 있고, 향후 10년간 이 비중은 50%까지 증가할 것으로 예상된다. 따라서, 이러한 급격한 고용환경 변화로 인하여 미국은 기간제 근로자의 고용 불평등 해소를 위해 포괄적인 보장을 의무화하는 법안들을 검토하고 있고 보험회사들도 핀테크기술 등을 통해 이에 적극 호응하고있다. 2008년 프리랜서 권리단체인 Freelancer union은 조합은 Freelancers Insurance Company라는 보험회사를 설립하여 건강보험, 퇴직보험, 상해보험 등을 제공하고 있으며, Trupo는 아메리카재보험그룹과 업무제휴하였다. 이들 보험회사는 긱경제 근로자가 여러 산업과 여러 기업들을 옮겨다니면서 받은 급여정보를 API(Application Programming Interface)로 통합관리하여 소득보상보험(workers’ compensation insurance) 및 재해보장보험 등의 요율을 계산하고 있다.

출처: https://www.propertycasualty360.com/2019/04/15/how-insurance-technology-supports-gig-economy-workers/?slreturn=20190424180500

How insurance technology supports gig economy workers

Insurers now stay on the cutting edge by leveraging data analytics and reporting technology to deploy new products for the gig economy.

By Nicole Mongillo | 20190415  at 05:30

State and city governments may soon make it mandatory for companies to offer more comprehensive insurance to nontraditional employees. (Photo: Shutterstock)

More than one-third of U.S. workers — roughly 57 million — participate in the gig economy, and that number expected to grow to 50% by 2027 as job markets continue to shift to ad hoc contracts from full-time employees. Internet marketplaces and digital businesses such as Uber, Lyft, Freelancer.com and TaskRabbit thrive on this model and even more traditional employers are increasing their use of independent contractors.

The ‘new normal’

The rapidly developing “new normal” for both employees and employers hinges on finding a happy medium. Independent workers desire some of the traditional security of fulltime-equivalent status, while assuming some of their own risk in exchange for flexibility in schedule and work location. Simultaneously, employers enjoy more HR and payroll bandwidth while ensuring that their workforce is protected by workers’ compensation coverage, for instance.

While that all sounds like (and is) a win-win, it is proving difficult — especially for insurers — to develop a new classification for contract employees that provides more traditional benefits and protection such as workers’ compensation, as current policy structures typically rely on fixed information around employee numbers and locations. For example, while some employers like SurveyMonkey provide full benefits to certain contract workers, independent workers are not covered by workplace, minimum wage or safety protections and rarely receive health care, sick days or retirement contributions.

Enter technology, where advances are increasingly seen as the catalyst that will allow employers and insurers to innovate with new products for workers’ compensation and other workforce coverage needs. A few emerging InsurTech startups are already on the case, and others may be driven to bring more offerings to market by emerging catalysts. For example, state and city governments may soon make it mandatory for companies to offer more comprehensive insurance to nontraditional employees.

Proactive legislation

A growing number of states, including Washington and New York, and major cities such as Seattle, have adopted or are considering employment laws to address perceived inequities against independent employees (Seattle’s law is on hold pending a court outcome). Legislation is also being considered to allow portable benefits to follow contract employees wherever they are engaged.

Additionally, the Freelancers Union, which represents 50 million U.S. freelance workers, has been pooling the benefit needs of these workers and negotiating with providers to create better conditions for buying health, dental and disability insurance. The union seeks to uncouple benefits such as unemployment compensation and health insurance from permanent, full-time employment relationships.

Digitization solutions

Technology breakthroughs are also helping contract workers gain advances on the benefits front, especially for managing benefits and compensation.

• Payment processors such as Stripe now offer instant pay to solve a common complaint among freelancers around slow compensation.
• Trupo, which offers short-term disability insurance, partnered with Reinsurance Group of America in August to introduce a new policy in Georgia. Contract employees pay $20-50 per month to receive up to 50% of their monthly income for 12 weeks if they submit proof from a medical professional that they are too ill to work.

Given the future of work and the growth in the use of independent workers, workplace experts increasingly favor employers enacting innovative and pro-worker benefit policies, including workers’ compensation coverage. They wonder, for instance, if insurers should consider usage-based workers’ compensation to address the needs of a changing workforce and identify which digital systems might help insurers evolve the workplace.

Heavy regulations have complicated the issue of providing workers’ compensation insurance in nontraditional employment relationships, but that’s not stopping the industry from moving forward. CoverWallet, for example, has introduced an application programming interface (API) for commercial lines insurance that offers workers’ compensation insurance among its products. Industries that use these products include many that hire contract workers, including construction, healthcare, agriculture and manufacturing.

Still, a large number of insurers (including those offering workers’ compensation insurance) are still working to create ideal insurance products for their customers who employ contract employees. Often, insurers do not feel particular urgency to undertake major changes to the workers’ compensation system because employers are already able to classify contract workers as employees and purchase a workers’ compensation policy. However, larger gig economy employers such as Lyft and Uber need a more comprehensive solution, and are beginning to develop their own insurance solutions.

The insurance industry has a critical role to play in the exploding on-demand employment culture, and there is a lot to think about regarding the best ways to insure the gig economy. This is one area where technology and digital innovation are needed, possibly in ways we haven’t even imagined yet. What we do know is that understanding the insured audience is critical to designing effective insurance products, and getting those products to market quickly is critical to success.

Insurers looking to stay on the cutting edge can leverage data analytics and reporting technology, as well as core policy systems, to design and quickly employ new products to support emerging needs, like those of the gig economy. As we often see in this era of digital transformation in insurance, the results of these early efforts will inform the best practices and proven processes of the future.

첨단과학기술이 보험산업에 미치는 영향은 매우 긍정적입니다. 특히 원격계측이 가능한 자동차, 웨어러블 의료기기의 활용은 보험사의 언더라이팅 업무의 효율성을 획기적으로 개선시킨 것으로 평가됩니다.

미국 자동차보험회사 Progressive Auto에 따르면 원격계측기술을 통해 가입자의 운전행태를 40~50% 더 잘 예측할 수 있다고 합니다.

출처 : https://www.businessinsurance.com/article/20181115/NEWS06/912325161/Insurance-sector-poised-to-benefit-from-technology-Fitch-North-American-Insuranc?utm_content=81009169&fbclid=IwAR3qk5ez8zCEFtASe_x39hLpnHUr_5yEZLfRmdtFdEgDHbH6cdcvi4V7Cb0

Risk Management

Insurance sector poised to benefit from technology

Reprints

Matthew Lerner

11/15/2018 10:26:00 AM

NEW YORK — Technology such as telematics and data capture are helping the insurance industry in many ways, according to insurers and brokers.

Technology can even help inform underwriting and alter the customer experience, they said Tuesday at Fitch Ratings Inc.’s North American Insurance Conference.

“Technology helps us know more about more things with more certainty than ever before,” Robert Bauer, head of innovation and sharing economy practice group for American International Group Inc. in New York, said. “Isn’t that a gift to an underwriter?”

Nate Collins, assistant vice president for digital transformation strategy at American Family Mutual Insurance Co. S.I. in Madison, Wisconsin, said technology “is a way to create a better customer experience or solve for operational inefficiencies.”

As a broker, Adam Troyer, managing director for reinsurance solutions at Aon Benfield in Chicago, sits in between and among many insurtech companies, startups, and clients looking to embrace emerging technologies. “Large companies have teams focusing on technology, but many smaller companies don’t, yet still want to take advantage of that technology,” he said, adding Aon tries to help firms all along that spectrum.

Telematics was singled out as an example of a technology that can provide more information about something like driving, Mr. Bauer said, including data on variables such as speed, acceleration, braking and more.

“There’s telematics for cars, for gas turbines, for humans, if you want to think about that as wearables,” Mr. Troyer said, emphasizing the widespread use of the technology.

Telematics, he continued, allows the pricing of insurance to be much better informed, citing Progressive Auto, which he called the leader in telematics, as an example, saying that according to the company using driving behavior via telematics was 40% to 50% more predictive than other metrics like credit score.

“The sweet spot is wrapping coaching and programs around” the driver experience data collected by telematics “to change customer behavior,” Mr. Collins said. Drivers, for example, could be instructed on how to improve behavior to become a better risk.

2018년에 글로벌 보험회사가 보험금 지급시스템과 보험사기 방지 시스템 개선을 위해서 약 24억달러(2조7천억원)를 투자할 것이며,
2021년에는 36억달러까지 증가할 것으로 예상된다. ...

보험회사들에 의하면 빅데이터 활용을 통해 보험사기 적발률을 60% 대로 늘렸고, 거액 보험금 발생 예측도 약 80% 정도의 정확성을 확보했다고 한다.

출처 : http://www.theactuary.com/news/2018/08/insurers-to-invest-24bn-in-big-data-this-year/

Insurers to invest $2.4bn in big data 

The global insurance industry is forecast to spend approximately $2.4bn (£1.9bn) on big data in 2018 as firms increasingly look to improve claims processing and fraud detection.

09 AUGUST 2018 | CHRIS SEEKINGS

Upgrading technology is number one priority ©iStock

That is according to a new report from research and consultancy firm SNS Telecom & IT, which also predicts that big data investments will hit nearly $3.6bn by the end of 2021.

“Led by a plethora of business opportunities for insurers, these investments are expected to grow at a CAGR of approximately 14% over the next three years,” the company said.

Based on feedback from insurers worldwide, it was found that big data has led to a more than 30% increase in access to insurance services, and cut policy administration work by half.

It has also improved fraud detection rates by 60%, resulted in large loss claims predictions with nearly 80% accuracy, and led to cost savings in claims management of up to 70%. 

In addition, big data has accelerated processing of non-emergency claims by a staggering 90%, and is playing a “pivotal role” in facilitating the adoption of on-demand insurance models.

“Particularly in auto, life and health insurance, as well as the insurance of new and underinsured risks such as cyber crime,” SNS Telecom & IT said.

“Amid the proliferation of real-time and historical data from sources such as connected devices, web, social media, and transactional applications, big data is rapidly gaining traction.”

This comes after a survey of executives by software provider AdvantageGo found that upgrading technology is the number one priority for insurance companies across the world.

It was also found that three-quarters are involved in data analytics and big data projects, with more than half looking at machine learning, artificial intelligence and blockchain.

“Whether companies want to be ahead of the game or are simply anxious about being left behind, all sectors of the market are taking InsurTech seriously,” AdvantageGo executive vice-president, Adrian Morgan, said.